vip77 Privacy Policy — Your data, our responsibility

1. What information we collect

When you register and use our services at vip77, we collect certain necessary information. The purpose is to provide you with a safe, seamless, and personalized experience. We never ask for information we do not need.

Under your Privacy Policy, we may collect the following types of information:

• Identity Information: Full name, date of birth, and national ID number (for verification purposes).
• Contact Information: Mobile number, email address, and residential address.
• Financial Information: Payment method type (bKash, Nagad, Rocket) and transaction records.
• Technical Information: IP address, device type, browser information, access time.
• Usage History: Game history, preferred game categories, time spent on the platform.
• Cookies & Tracking Data: Website usage patterns, click history, page visit records.

2. How we use your information

Vip77 uses collected data only for specific, legitimate purposes. Your information helps us deliver better service and keep the platform secure.

In accordance with your privacy rights, we use your information for the following purposes:

Your consent will be obtained before your data is used for any purpose beyond those stated. vip77 never shares your information with advertising networks or uses it for sending spam.

3. Information sharing policy

Vip77's clear policy is that your personal information will never be sold to third parties. However, in limited circumstances, it may be necessary to share certain data with specific partners.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — only the information necessary to complete transactions.
• Technology Service Providers: Server hosting and cloud services — covered under strict confidentiality agreements.
• Law Enforcement Agencies: When required by a valid court order or legal obligation.
• Fraud Prevention Services: Limited data for money laundering and fraud detection.

Data is not shared for any purpose beyond those listed above. All third-party providers are contractually required to comply with vip77's privacy standards.

4. Cookie policy

The vip77 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help ensure the site functions properly.

• Essential Cookies: Essential for core site functionality — maintaining login sessions and security verification.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: Fully anonymous data to help us understand which parts of the site are used most.
• Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain essential cookies may affect your ability to use some features of the site.

5. Data security measures

Vip77 uses industry-leading security technology to protect your information. Our security infrastructure is continuously monitored and updated.

• 256-bit TLS/SSL encryption — applied to all data transfers.
• AES-256 encryption — for stored sensitive data.
• Two-Factor Authentication (2FA) available.
• Regular security audits and penetration testing.
• Automatic alerts and blocking on suspicious login attempts.
• Data backup systems — stored securely in separate locations.

Please note that no data transfer over the internet can be guaranteed 100% secure. You are also responsible for keeping your own password and login credentials safe.

6. Your rights

Under vip77's Privacy Policy, you have several important rights over your own data. We fully respect and honor these rights.

• Right to Know: You can request to see what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a structured, readable format.
• Right to Object: You may object to certain types of data processing.

To exercise any of these rights, contact our support team. We will typically respond to your request within 30 business days.

7. Protection of minors

Vip77 is strictly for users aged 18 and above. We never knowingly collect information from minors. Age is verified at registration, and any account found to belong to a minor will be closed.

If a parent or guardian discovers that their minor child has created an account on vip77, please contact us immediately. We will promptly close the account and delete any stored data.

8. Data retention period

Vip77 does not retain your information longer than necessary. However, certain data must be kept for a defined period to meet legal obligations and business requirements.

• Account Information: For the duration of the active account + 5 years after closure.
• Transaction Records: 7 years in accordance with financial regulations.
• Communication History: 3 years from the date of last contact.
• Cookie Data: 30 days to 2 years depending on cookie type.
• KYC Documents: 5–7 years as required by law.

Once the retention period expires, your data is securely deleted or anonymized.

9. Policy changes & updates

Vip77 reserves the right to update this Privacy Policy at any time. For significant changes, registered members will be notified in advance via email or app notification.

Continued use of the platform after any changes means you have accepted the updated Privacy Policy. We recommend visiting this page regularly.

• The date of any change will always be noted at the top of this page.
• Members will be notified separately in the event of major changes.
• Previous versions are available upon request through support.